Keyword Search All Pages Training Seminar Publication E-mail: Password: Training Services Training Activities Training Facilities How to Enroll *Past Course Please contact FUNG PIK LING (Tel.:27885024) for course details     Course Name:  Diploma in Quality Customer Service and Self Management     Duration:  09-08-2010  To 20-12-2010 Language:  Cantonese Organizer:  FUNG PIK LING Tel. No.:  27885024 E-mail:  peggyfung@hkpc.org Venue:  HKPC Building, 78 Tat Chee Avenue, Kowloon Tong, Kowloon Capacity:  25 seats Remarks : 1. Typhoon/Black Rainstorm   Classes in the morning (9:00am-12:00noon), afternoon (2:00pm-5:00pm) or evening(6:30pm-9:00pm) will be cancelled if :- (a) typhoon signal no.8 or above or black rain signal remain hoisted at, or (b) the HK Observatory announces typhoon no. 8 or black rain signal will be hoisted at/after, the following time : 6:00am, 11:00am and 4:00pm respectively. Participants will be notified when the class will be made up. 2. Applications will be accepted on a first-come-first-served basis. HKPC reserves the right to make changes as appropriate regarding the arrangements of course instructions, contents, timetables or venues. Enrolled applicants will fully be refunded in case of cancellation or termination. 3. A testimonial would be issued at your request subject to an administration charge of HK$100.00 each. Nature and Objectives The quality of customer service is a crucial element that determines whether an enterprise can survive in today’s highly competitive market. Excellent customer service not only strengthens customers’ loyalty towards an enterprise but also attracts new customers. Customer service has often been deemed the responsibility of customer service staff and marketing personnel only. In fact, a company is represented by all of its staff members. Every employee should provide customer-oriented service and support to both their customers and colleagues, thereby fostering and reinforcing a corporate culture of quality service.   Content Module 1: Winning the Heart of Customer Module 2: Building and Maintaining an Empowered Workforce Module 3: Self Management   Who Should Attend This course will give an all-round exploration of the strategies of customer service. Participants will learn how to build a customer-oriented culture and improve their communication skills. Primarily designed for front-line staff, trainers and supervisors in the field of customer service, this course will also prove valuable for those who wish to have an in-depth understanding of customer service and achieve effective communications.   Download Enrolment Form [Microsoft Word]     [PDF]

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